At Conect2health.com, we aim to provide high-quality services to our business partners. This policy outlines the conditions for service cancellations, refunds, or adjustments.
Scope
This policy applies to all services offered through Conect2health.com, including:
- Subscription plans for Basic & Premium access
- Featured listings for manufacturers and distributors
- Advertising, promotional, or marketing services
- Consultancy or other value-added B2B services
Service Cancellations
Service cancellation requests must be submitted in writing to support@conect2health.com .
Cancellation requests must include your account details, service reference, and reason for cancellation.
Cancellations may be subject to a notice period depending on the type of service purchased:
Minimum 7 days’ notice before the next billing cycle.
Promotions or featured listings must be requested 24 hours before service activation.
Refunds for Services
If the service has not yet been delivered or activated.
If service delivery has started but is incomplete, a prorated refund may be offered.
Services that have been fully delivered or consumed, including consulting sessions, digital campaigns, or marketing services.
Process to Request a Refund
To request a refund, please follow these steps:
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1
Submit your refund request to support@conect2health.com within the applicable timeframe.
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2
Include the following information:
- Your account details
- Invoice or order number
- Service details and reason for refund
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3
Our support team will review the request within 3 business days and communicate the outcome.
Modifications
In some cases, services may be rescheduled, modified, or replaced instead of refunded, based on mutual agreement.
Contact Us
For service cancellations, modifications, or refund requests, please contact our team:
We are committed to maintaining transparency and ensuring a hassle-free experience for our partners.